Could you please kindly give us a chance to explain this issue? Generally, once an order has been placed successfully, the purchased platform will automatically send a confirmation email within minutes. Best regards, Your iMobie Teamĭear Conor, Thank you so much for your review but we sincerely apologize for the inconvenience may have caused to you. Thanks for your kind understanding in advance. It would be appreciated for your kind understanding in advance. If you don't receive it, please kindly contact the purchased platform and the bank. Usually, you will receive it within 3-5 business days. And we checked that the order status of the order (28535261-28901855) is Refunded. If you are not willing to do it, we are so sorry that we can't help you this time. To bypass iCloud activation lock, your device needs to be jailbroken.
We checked the tickets and we found that your device got stuck in iCloud activation lock. It would be appreciated for your kind understanding and forgiveness in advance. If the ticket is not closed, the ticket status will be Processing. But you can reply us by email without closing the ticket. But our system won't let two tickets with the same email address open at the same time. We would like to clarify that submitting a request will submit a new ticket. Could you please kindly give us a chance to explain this issue? We are so sorry that our system brought a bad experience to you. The "Request Refund" ticket is still open on the iMobie site and the status shows as "Processing" (as it has since September 14th).ĭear Martin, Thank you so much for your review but we sincerely apologize for the inconvenience may have caused to you. I did so, and after nine days (and a reminder that absent a response I would contact PayPal) I received my refund. I had paid with PayPal so I went to their dispute resolution page where they suggested that I contact Paddle, the billing service which iMobie uses. My first refund request was on September 8th, the refund ticket was created (and acknowledged) on September 14th and I followed up with another email on September 19th. Since iMobie only allows one ticket to be open at a time, I closed the support ticket and opened a refund ticket.
The rep offered me another of their software products, iCloud Activation Unlocker, which, per their website, would prevent the iPad from using cellular data, Facetime, iMessage, or iTunes and would become locked again by any attempt to update IOS. The rep who responded acknowledged that, given what the screen was showing, Any Unlock wouldn't work. When AnyUnlock (Order ID: Receipt # 28535261-28901855) failed to factory reset an iPad I had been given, I opened a support ticket.
If you have anything we can help with, please feel free to contact us. If you don't receive the refund, please kindly contact PayPal to solve this issue. Usually, you should receive the refund from the original payment authority directly. And we don't have the authority to issue the refund. But we checked that the order status is chargeback. If the order status is completed, we can issue the refund at once. If our software fails to help you, we will refund you based on our Refund Policy. But could you please kindly give us a chance to explain this issue? Due to the complexity and uncertainty of recovering data, we are so sorry that we can't 100% guarantee that our software can recover all your wanted data. To start with, we sincerely apologize that our software and service brought a bad experience to you. Best regards, Your iMobie Teamĭear Frank, Thank you so much for your review. Thanks for your generous support and kind understanding in advance. And you will receive it within 3-5 business days. We checked carefully that our colleague issued the refund on Nov. It's a pity that our software failed to help you this time.
It would be appreciated for your kind understanding and patience in advance. It will take some time to transfer WhatsApp messages and photos and it varies based on the size of the files. Our software can transfer the personal data to device via restoring the backup to device.
Due to Apple's limitation, it won't let the third party software detect the personal data directly.
Could you please kindly give us a chance to explain this issue? In order to start the initialization of WhatsApp database on your iPhone, you need to log in your WhatsApp account on your iPhone after you install the enhanced WhatsApp account on your Android device.
But we sincerely apologize that our software brought an unhappy experience to you. Dear Yuliana, Thank you so much for your review.